Customer Survey Software
Learning what your customers think about your products, services and brand are essential to any business. The Survey System helps you collect customer survey data via web surveys, telephone surveys, paper surveys and in-person interviews usingsmartphones or tablets.
Web surveys can engage your customers using graphics, video, sliders, rank-by-dragging and more. If someone indicates they are dissatisfied with a product or service, our software can automatically send an email message to a manager. This feature enables quick responses, which increase customer satisfaction and brand reputation. Web surveys can use responsive design to let your surveys adapt to PCs, smartphones and tablets.
You can use sophisticated logic to improve the survey-taking experience and obtain
higher-quality data. For example, you can
skip questions based on survey answers and on information you have about people in advance, limit answer choices for one question
based on the answers to earlier questions, randomize question or answer choice order, check that the totals of a series of numeric answers
add to a predetermined number, perform calculations and more.
Survey Software Features
Unlike most other survey tools, our software includes full-featured, highly-customizable reports that show how different kinds of people answered your questions and, optionally, various descriptive and significance statistics about their responses. You can produce these reports on your desktop or online. Online reports can show real-time results from web and in-person surveys.
The Survey System saves you time. You do not have to do things twice as you often have to do with other software. Enter questions and answer choices once, either by typing them in, importing them from a Word or other document or copying them from existing surveys. Then use the questions for one or more types of surveys and reports. You can rearrange the order of the questions in a survey and and manage and manipulate your data.
You can use sophisticated logic to improve the survey-taking experience and yield higher-quality data. For example, you can skip questions based on survey answers and on information you have about people in advance, limit answer choices for one question based on the answers to earlier questions, randomize question or answer choice order, check that the totals of a series of numeric answers add to a predetermined number, perform calculations and more.
If you want to repeatedly survey the same people, you can use our panel management software to keep track of how often people want to be surveyed, select people for new surveys based on their characteristics and past survey participation and reward that participation using incentive points.
